We like to keep things simple. So here is how we do shipping:
| Order Total
|$0 - $99||$8.95 flat rate|
| Over $99
See, simple. But like with anything, there are a few rules (Terms & Conditions):
1. We ship only to Canadian addresses. We cannot ship to PO Boxes, sorry.
2. The purchase of electronic gift cards does not count towards Free Shipping.
3. To qualify for Free Shipping the order total must come to $99.01 or more after coupons and promotional discounts have been applied, and before sales tax is added.
4. Cancelling items after your order has been placed may affect your order's eligibility for Free Shipping.
5. Special orders made through our ordering department are not eligible for Free Shipping.
6. Items shipping to remote postal codes are not eligible for Free Shipping. The list of remote postal codes can be found here. If you live in an area with a remote postal code please contact us directly for a shipping quote.
Pick Up Orders
We offer free pick up for Metro Vancouver Area customers at our warehouse and showroom in North Vancouver. If you would like to pick up your order simply select the "Pick Up North Vancouver" option at checkout. Items that we stock at our warehouse are usually ready for pick up within 1-2 business days. Items that ship directly from the manufacturer are usually ready for pick up within 8-12 business days. You will be emailed when your order is ready for pick up. Our warehouse is located at 1455 Crown Street, North Vancouver, V7J 1G4.
Warehouse pick-up hours are:
2017 Closures: July 1-3, July 17-30, Aug. 7, Aug. 14-20, Sept. 2-4, Oct. 7-9, Nov. 11-13
If you live outside of Canada and would like to have an order shipped to a Canadian address, this can be done quickly and easily! Please email us at firstname.lastname@example.org, tell us what you would like to send and we'll get it done for you. You can pay by any major credit card, and our normal shipping rates and times will apply. We do not ship outside of Canada at this time.
Orders are shipped by Canada Post Expedited Parcel, or UPS Ground Service. Standard delivery time for items stocked in our Vancouver warehouse are as follows:
| 2 - 5 business days
|| 6 - 8 business days
|| 7 - 9 business days
|| 8 - 12 business days
Express Shipping: We can get your order to you fast, but Express Shipping times depend on where you are, and what you are ordering. Email us at email@example.com and we will get you a quick quote. If you say "Go!" we will process your order right away. Some of our products ship directly from the manufacturer (see "Let's Not Ship it Twice" below). Standard delivery time for these items is 8-12 business days, regardless of the shipping destination.
Let's Not Ship it Twice!
Some of the items that we carry ship directly from the manufacturer rather than from our warehouse in Vancouver. This just makes good sense environmentally, as we aren't unnecessarily shipping large items twice. Items that ship directly from the manufacturer have a standard delivery time of 8-12 business days, and may be delivered in multiple packages that arrive at different times. Our prices include duties and taxes where applicable. If an item ships directly from the manufacturer it will be indicated on the product page by a "Let's Not Ship it Twice" message.
If you have any questions regarding shipping or placing an order please email us at firstname.lastname@example.org or call us toll-free at 1-866-960-3434 and we will be happy to help.